As the holidays approach, the last things anyone wants is emotional drama. Yet, for many individuals there is no escape from it. Whether it is the shopping, the end of the year work items, or pick any reason, there are people who cause emotional drama and conflict. Emotional intelligence is the key to avoiding it. Not only does it occur in the home but also in the workplace. Many companies at the end of the year announce promotions. Those that received one are elated and the individuals who didn’t can be angry and upset. In any situation that involves emotional drama or conflict, the first step is to step back and assess the situation. For example, if the person who did not receive the promotion or possibly salary increase starts to lash out it is better to let them speak their mind and not encourage the anger. It is more intelligent to avoid getting involved in trying to defend the action or justify why they were passed over. Once you join into their possible tirade, you contribute to their resentment and make the situation last longer. If you try to be optimistic it may only add fuel to their fire. Sometimes people need time to cool off and figure out what went wrong or if they should even seek a new position. Once they figure that out, the anger begins to dissipate as they understand and have a course of action. By managing your emotions you remain calm and at the same time diffusing the emotional drama. In addition, if you display empathy, it will give the upset person time to rethink their thoughts and position. There was very little emotional drama in the Good Gus series. As the lines extend into long waits while Christmas shopping, remember the series is available on Kindle and “Misplaced Trust” is available on 24 Symbols, Apple, Nook, Kindle, Kobo, Page Foundry, Scribd, Playster and Tolino.